Knowledge Base

← Customer Feedback & Ideas for socialshield

  1. Why SocialShield? →

    1. How does SocialShield monitoring work?
    2. How much does it cost?
    3. How real are the dangers on social networks?
    4. What are the benefits of using SocialShield?
    5. Why do I need SocialShield for my family?

  2. About SocialShield Monitoring →

    1. Are you sharing my child's information with any third party?
    2. Do you monitor my child's cell phone activity?
    3. How do you determine suspicious friends?
    4. How many social networks does your service cover?
    5. How often will the reports be updated? How often will I get emails?

  3. Logging In and Connecting Your Child →

    1. Can I use your service if I don't have my child's account passwords?
    2. How can I change my alert settings to tailor my child's alerts to specific issues that I care about?
    3. How do I add my child to SocialShield?
    4. How do I connect Google+ to SocialShield
    5. How do I connect MySpace to SocialShield

  4. How to Use SocialShield →

    1. How can I view the entire conversation of private messages?
    2. How do I dismiss an alert?
    3. How do I figure out who else is tagged in a photo from my child's Facebook?
    4. I am not receiving any emails, what should I do?
    5. I would like to stop receiving emails from SocialShield, what should I do?

  5. Account →

    1. How do I activate my free Avira subscription?
    2. How do I change my email address? How do I change my username?
    3. How do I delete my account?
    4. How do I remove a child from my account?
    5. I have declined the Terms of Service, what happens now?

  6. Technical Issues →

    1. Can I add an additional email to my account so both parents of my child can receive the email alerts and digests?
    2. Can't login? Having problems logging in?
    3. I am experiencing a problem with your site. What do I do?
    4. I forgot my username or password. What should I do?

  7. All articles →

    1. Are you sharing my child's information with any third party?
    2. Can I add an additional email to my account so both parents of my child can receive the email alerts and digests?
    3. Can I use your service if I don't have my child's account passwords?
    4. Can't login? Having problems logging in?
    5. Do you monitor my child's cell phone activity?
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